Shipping Policy

We strive to provide a seamless and reliable delivery experience across Bangladesh. Please review our comprehensive delivery guidelines, terms, and conditions below.

1. Delivery Areas & Timelines

We deliver products all across Bangladesh, from major metropolitan hubs to remote districts, using reputable courier services.

  1. Inside Dhaka Metro: 1 to 4 business days.
  2. Outside Dhaka: 3 to 7 business days.

Note: Delivery timelines may vary due to unforeseen circumstances such as political unrest, natural disasters, national holidays, or courier operational delays.

2. Shipping Charges & Special Access Fees

Shipping charges are calculated based on your location, courier partner, and package weight.

  1. Inside Dhaka: BDT 70 – BDT 100 (depending on the area)
  2. Outside Dhaka: BDT 100 – BDT 150 (depending on weight and courier)
  3. Gated Communities/Restricted Areas: If your delivery address requires an additional entry fee for delivery vans (e.g., Baridhara DOHS, Mirpur DOHS), that specific fee will be added to your final bill and must be borne by the customer.

3. Payment & Cash on Delivery (COD)

  1. COD Availability: Cash on Delivery is available for most locations across Bangladesh.
  2. Partial Advances: For orders outside Dhaka, EniTool reserves the right to request a partial advance payment (e.g., the delivery charge) to confirm the order and prevent fraudulent returns.
  3. Payment Confirmation Timeline: Once you receive a payment confirmation SMS, you must complete the payment within 3 days. Failure to do so may result in stock unavailability or price adjustments.

4. Order Restrictions & Gate Delivery Policy

  1. Main Gate Delivery Only: To ensure courier efficiency, direct flat/apartment doorstep delivery is temporarily suspended. Customers are requested to collect their packages from the main gate of their building.
  2. Close Box Policy: We strictly operate under a Close Box Policy. Customers are not permitted to open or inspect the product inside the box before accepting it from the courier.

5. Damaged, Missing, or Incorrect Items

To protect your purchase, please follow these steps carefully:

  1. Visible Damage: If the package is visibly damaged or tampered with upon arrival, do not accept it from the courier.
  2. Unboxing Video Requirement: Since you cannot open the box in front of the courier, you are strongly requested to record a continuous unboxing video when opening the package at home.
  3. Reporting Claims: If you find any damaged, broken, or missing items, you must contact our customer support within 24 hours of delivery with your unboxing video proof.

Customer Support: Call +88 01339939325 or email support@enitool.com.

6. Store Pickup Policy

Customers have the option to order online and collect their items from any designated EniTool outlet under the following conditions:

  1. Agent Confirmation: You must wait for an official agent confirmation before arriving at the shop to pick up your product.
  2. Inter-Store Transfers: If the product is out of stock at your chosen branch, we can transfer it from another branch. However, this requires full advance payment.
  3. Pickup Deadlines: Unpaid/Standard store pickup orders must be collected within 3 days of agent confirmation, or stock/pricing may change. Advance-paid/booked orders must be collected within 15 days. If not collected within 15 days, the order will be automatically cancelled. If a refund is issued, any applicable refund gateway charges will be deducted from the customer's amount.

7. International Payments, Disclaimers, & Promotions

  1. International Card Verification: For security and fraud prevention, customers paying with international cards must email or message us a clear photo of the card (showing only the first 4 and last 4 digits clearly) along with a clear photo of the cardholder's NID/Passport/Driving License.
  2. EMI Restrictions: Equated Monthly Installment (EMI) facilities are not applicable to international card payments.
  3. Campaigns & Reward Points: Products purchased under special campaigns, flash sales, or by using discount vouchers/coupons are not eligible to earn reward points. Conversely, no additional coupons can be applied to already discounted/campaign items.
  4. Quality Check (QC) Disclaimer: To ensure you receive a flawless product, EniTool may perform a Quality Check prior to shipping. This means some products may be unboxed, tested, repackaged, and sealed with a "QC Checked" sticker.
  5. Pricing/Technical Errors: In the event of a technical website error where a product's price is listed incorrectly (mismatched with the market value/MRP), EniTool reserves the right to cancel the order at any time, with or without prior notice to the buyer.