Terms And Conditions

Terms and Conditions

Last Updated: July 08, 2026

Welcome to EniTool, operated by EniTool Limited (“the Company,” “We,” “Us,” or “Our”), located at 142, Nawabpur Road, Dhaka-1100, Bangladesh. These Terms and Conditions (“Terms”) govern your access to and use of our website (https://enitool.com/) and mobile applications (collectively, the “Service”).

By creating an account, browsing our catalog, or initiating a transaction, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.

1. General Framework & Service Scope

  1. Platform Identity: EniTool is an e-commerce platform and physical retail provider specializing in premium-grade equipment, including Power Tools & Machinery, Industrial Tools, and DIY & Household Tools.
  2. Modifications to Service: We reserve the right to modify, suspend, or discontinue any aspect of the Service, product lines, or brand availability at any time without notice.
  3. Policy Integration: These Terms operate in conjunction with our Privacy Policy and Shipping Policy. By accepting these Terms, you acknowledge that you have read and understood all integrated platform policies.

2. Account Registration and Third-Party Services

  1. Account Creation: To access certain features of the Service, you may be required to register a unique user account. You are entirely responsible for maintaining the confidentiality of your login credentials.
  2. Third-Party Social Media Logins: You may choose to register or log in using Third-Party Social Media Services (such as Google, Facebook, Instagram, Twitter, and LinkedIn). Your use of those authentication methods grants us data rights as specified in our Privacy Policy.
  3. Account Termination: We reserve the sole right to refuse service, terminate accounts, or cancel orders if we detect fraudulent behavior, unauthorized commercial resale, or violations of these Terms.

3. Product Inaccuracies & Right to Cancel

  1. Technical and Pricing Glitches: EniTool strives to provide accurate market pricing. However, in the event of a typographical, system, or technical website error where a product's price is listed incorrectly (mismatched with the true market value or Maximum Retail Price/MRP), EniTool Limited reserves the right to cancel the order.
  2. Right of Enforcement: We may exercise this right to cancel at any time, with or without prior notice to the buyer, regardless of whether the transaction has been completed or payment has been processed. If payment has already been collected for a cancelled order, a full refund will be processed in accordance with our standard financial gateway timelines.

4. User Conduct & Prohibited Uses

You are granted a limited, non-exclusive license to use the Service strictly for lawful shopping and procurement purposes. You agree not to:

  1. Use the platform for any unlawful purpose or to solicit others to violate local or international laws.
  2. Infringe upon or violate the intellectual property rights of EniTool Limited or any third-party brand listed on our platform.
  3. Upload or transmit viruses, malware, or any code designed to disrupt or compromise the infrastructure, server integrity, or security of the Website.
  4. Extract data, scrape, or harvest user data or product catalogs from the Service without explicit written authorization.

5. Intellectual Property

  1. Content Ownership: All material on this Website including text, graphics, logos, brand assets, product descriptions, images, digital downloads, and software is the exclusive property of EniTool Limited or its respective brand suppliers.
  2. Protection: This content is protected under the copyright, trademark, and intellectual property laws of Bangladesh and international treaties. No part of the platform may be copied, reproduced, or exploited for unauthorized commercial gain.

6. Age Limitations

Our Service does not intentionally address or target individuals under the age of 10. We do not knowingly collect personal data from children under 10 years old. If we discover a user account belongs to an individual below this threshold without verified parental consent, steps will immediately be taken to remove the data and terminate account access.

7. Limitation of Liability & Disclaimers

  1. As-Is Service: The Service and all items procured through it are provided on an "as-is" and "as-available" basis, without warranties of any kind, either express or implied, except where explicitly stated under an authorized brand warranty framework.
  2. Interruption Disclaimers: We do not guarantee that the Website will be entirely error-free, uninterrupted, or perfectly secure at all times.
  3. Liability Cap: In no event shall EniTool Limited, its directors, officers, affiliates, partners, or employees be liable for any direct, indirect, incidental, punitive, or consequential damages arising out of your use of the platform, technical downtime, or the performance of tools purchased.

8. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by, interpreted, and construed in accordance with the laws of the People's Republic of Bangladesh. Any legal disputes or claims arising out of your use of the platform must be resolved within the designated courts of Dhaka, Bangladesh.

9. Revisions to Terms

We reserve the right to update or replace any part of these Terms at our discretion. We will notify users of major adjustments by updating the "Last Updated" date at the top of this page or via a prominent platform notification. Your continued use of the Website following changes signifies your binding acceptance of the updated Terms.

10. Contact and Customer Support

For questions, contract undertakings, corporate procurement, or inquiries regarding these Terms, please contact us via our official channels:

  1. Physical Address: EniTool Limited, 142, Nawabpur Road, Dhaka-1100, Bangladesh
  2. Digital Contact Page: https://enitool.com/contacts/
  3. Email Support: info@enitool.com (or contact support@enitool.com for operational inquiries)
  4. Phone Number: +880 1339 939325